Privacy Policy amer43 – Malaysia User Data Protection

1Introduction

Welcome to the amer43 Privacy Policy page. This document transparently explains how amer43 ("we", "our platform") collects, processes, stores, and protects your personal information ("User", "you") when you use the amer43.org website or the amer43 mobile app.

We understand that privacy is an extremely sensitive matter, especially in the context of an online betting platform. For this reason, we take a highly careful and responsible approach to handling every piece of information you entrust to us. This Privacy Policy is formulated in compliance with Malaysia's Personal Data Protection Act 2010 (PDPA) and global industry best practices.

By registering for or using the amer43 platform, you agree to the terms set out in this Privacy Policy. If you do not agree, please discontinue use of our platform and contact us to request deletion of your data.

2Data We Collect

Amer43 only collects information that is strictly necessary to provide a safe, efficient, and responsible service. The following are the categories of data we collect:

How Data Is Collected

Your data is collected through three primary methods: (1) Directly from you — during account registration, KYC verification, or when you contact customer support; (2) Automatically — via cookies and tracking technologies when you browse our platform; and (3) From legitimate third parties — such as identity verification service providers and payment processors working with us.

3How We Use Your Data

Every piece of data we collect has a clear and legitimate purpose. amer43 uses your personal information for the following purposes:

• Account management: Creating, verifying, and securely managing your user account;
• Transaction processing: Processing deposits, withdrawals, and all financial transactions accurately and promptly;
• Identity verification (KYC): Ensuring compliance with anti-money laundering regulations and age verification;
• Customer service: Responding to enquiries, complaints, and providing effective technical support;
• Platform security: Identifying and preventing fraud, bot usage, and other unlawful activities;
• Platform improvements: Analysing usage patterns to improve the overall user experience;
• Marketing communications: Sending information about promotions and the latest offers — only if you have consented to receive them;
• Responsible wagering: Monitoring wagering habits to identify users who may need assistance.

4Information Sharing with Third Parties

Amer43 does not sell or disclose your personal information to third parties for their own marketing purposes. However, in the course of operating the platform, we may share your data with the following parties under limited and controlled circumstances:

• Payment service providers: To process your deposits and fund withdrawals securely and on time;
• KYC verification service providers: Third-party companies that assist us in verifying user identity in accordance with legal requirements;
• Game software providers: Game development companies that require minimal session data to ensure games function properly;
• Relevant authorities: Law enforcement bodies or government agencies when we are legally required to do so;
• Authorised business partners: Only in the event of a merger, acquisition, or business transfer, where data will continue to be protected under an equivalent privacy policy.

All third parties we work with are required to sign strict data protection agreements and are only permitted to use your data for the specified purposes.

5Data Security

Amer43 takes data security infrastructure seriously to ensure your information is always protected. The technical and organizational security measures we employ include:

• 256-bit SSL/TLS Encryption for all data transmitted between your device and our servers;
• Data at-rest encryption for all personal and financial information stored in our databases;
• Role-based access control (RBAC) — only authorized personnel may access user data, and every access is logged;
• 24/7 Security Monitoring employing intrusion detection systems (IDS) and intrusion prevention systems (IPS);
• Regular security audits by independent cybersecurity firms to identify and address any vulnerabilities;
• Two-factor authentication (2FA) for all user accounts and internal staff accounts.

6Cookies & Tracking Technologies

The amer43 platform uses cookies and similar tracking technologies to enhance your browsing experience and ensure the platform runs smoothly. The cookies we use fall into several categories:

• Essential Cookies: Required for core platform functions such as login, game sessions, and security. Cannot be disabled;
• Performance Cookies: Collecting anonymous analytics data to help us understand how users interact with the platform;
• Functional Cookies: Remembering your preferences such as language, screen resolution, and display settings;
• Marketing Cookies: Used to display relevant advertisements and promotions. You may opt out of these cookies.

You can manage your cookie settings through your web browser at any time. Please note that disabling certain cookies may affect the functionality and user experience of the amer43 platform.

7Your Rights as a User

Under Malaysia's Personal Data Protection Act 2010 (PDPA), you have the following rights regarding the personal data we hold about you:

To exercise any of the rights above, please contact our privacy team at [email protected]. We will process your request within 30 calendar days.

8Data Retention & Deletion Period

Amer43 retains your personal data only for as long as it is needed for the purposes stated in this Privacy Policy, or as required by applicable law. The following are our data retention period guidelines:

• Active account data: Retained for as long as your account is active and up to 7 years after account closure for legal compliance purposes;
• Financial transaction records: Retained for a minimum of 7 years in accordance with Malaysian financial legislation;
• Customer support communication logs: Retained for 3 years for reference and dispute resolution purposes;
• Cookie and analytics data: Anonymised data is retained for up to 26 months; identifiable data is deleted after 13 months;
• KYC records: Retained for 5 years after the business relationship ends in accordance with AMLA requirements.

Once the retention period has expired, your data will be securely deleted or permanently anonymised so that it can no longer be associated with you.

9Children's Privacy

The amer43 platform is strictly for individuals aged 18 and above. We do not knowingly collect or process personal data from anyone under 18. Should we discover that a minor's data has been collected inadvertently, we will take immediate action to delete that data and close the account in question.

If you become aware that a minor has registered an account on our platform, please contact us immediately at [email protected] so that we may take appropriate action without delay.

10Amendments to the Privacy Policy

Amer43 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our practices, legal requirements, or platform improvements. The "Updated" date at the top of this page will always indicate the latest version.

For significant amendments, we will notify you via an in-platform notice or your registered email at least 14 days before the changes take effect, unless the changes are required immediately for legal or security reasons. Continued use of the amer43 platform after such amendments constitutes acceptance of the new terms.

11Contact Us About Privacy

If you have any questions, concerns, or complaints regarding this Privacy Policy or how we handle your personal data, please contact our Data Protection Officer (DPO) through the following channels:

• Privacy Email: [email protected]
• General Support Email: [email protected]
• Live Chat: Available 24/7 via the amer43 platform
• Response Time: Within 48 hours for general enquiries; 30 days for PDPA rights requests